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ray-project--ray/doc/source/serve/llm/troubleshooting.md
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# Troubleshooting
Common issues and frequently asked questions for Ray Serve LLM.
## Frequently asked questions
### How do I use gated Hugging Face models?
You can use `runtime_env` to specify the env variables that are required to access the model. To get the deployment options, you can use the `get_deployment_options` method on the {class}`LLMServer <ray.serve.llm.deployment.LLMServer>` class. Each deployment class has its own `get_deployment_options` method.
```python
from ray import serve
from ray.serve.llm import LLMConfig
from ray.serve.llm.deployment import LLMServer
from ray.serve.llm.ingress import OpenAiIngress
from ray.serve.llm.builders import build_openai_app
import os
llm_config = LLMConfig(
model_loading_config=dict(
model_id="llama-3-8b-instruct",
model_source="meta-llama/Meta-Llama-3-8B-Instruct",
),
deployment_config=dict(
autoscaling_config=dict(
min_replicas=1, max_replicas=2,
)
),
# Pass the desired accelerator type (e.g., A10G, L4, etc.)
accelerator_type="A10G",
runtime_env=dict(
env_vars=dict(
HF_TOKEN=os.environ["HF_TOKEN"]
)
),
)
app = build_openai_app({"llm_configs": [llm_config]})
serve.run(app, blocking=True)
```
### Why is downloading the model so slow?
If you're using Hugging Face models, you can enable fast download by setting `HF_HUB_ENABLE_HF_TRANSFER` and installing `pip install hf_transfer`.
```python
from ray import serve
from ray.serve.llm import LLMConfig
from ray.serve.llm.deployment import LLMServer
from ray.serve.llm.ingress import OpenAiIngress
from ray.serve.llm.builders import build_openai_app
import os
llm_config = LLMConfig(
model_loading_config=dict(
model_id="llama-3-8b-instruct",
model_source="meta-llama/Meta-Llama-3-8B-Instruct",
),
deployment_config=dict(
autoscaling_config=dict(
min_replicas=1, max_replicas=2,
)
),
# Pass the desired accelerator type (e.g., A10G, L4, etc.)
accelerator_type="A10G",
runtime_env=dict(
env_vars=dict(
HF_TOKEN=os.environ["HF_TOKEN"],
HF_HUB_ENABLE_HF_TRANSFER="1"
)
),
)
# Deploy the application
app = build_openai_app({"llm_configs": [llm_config]})
serve.run(app, blocking=True)
```
### vLLM NIXL EP dependency incompatibility
:::{admonition} Known issue
Users who install Ray and vLLM directly may encounter NIXL EP incompatibility error as follows:
```text
ImportError: libcudart.so.12: cannot open shared object file: No such file or directory
```
Remove the incompatible package or ensure the installed ``nixl_ep`` package is compatible with the CUDA runtime and vLLM build in your environment.
:::
## vLLM compatibility
Each Ray release is fully tested with a compatible vLLM version.
| Ray release | vLLM version |
| ----------- | ------------ |
| nightly | 0.23.0 |
| 2.56.0 | 0.22.0 |
| 2.55.0 | 0.18.0 |
| 2.54.0 | 0.15.0 |
| 2.53.0 | 0.12.0 |
| 2.52.0 | 0.11.0 |
| 2.51.0 | 0.11.0 |
| 2.50.0 | 0.10.2 |
## Get help
If you encounter issues not covered in this guide:
- [Ray GitHub Issues](https://github.com/ray-project/ray/issues) - Report bugs or request features
- [Ray Slack](https://ray-distributed.slack.com) - Get help from the community
- [Ray Discourse Forum](https://discuss.ray.io) - Ask questions and share knowledge
- [Ray LLM Office Hours](https://zoom-lfx.platform.linuxfoundation.org/meetings/ray?view=month) - Learn about new features, ask questions, and get guidance from the team
- [Past Office Hours Recordings](https://youtube.com/playlist?list=PLzTswPQNepXl2IYF8DcV35FdCoVbeL4_6&si=ik81bljIlasYAHKN) - View recordings from previous sessions
## See also
- {doc}`Quickstart examples <quick-start>`
- {doc}`Examples <examples>`