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309 lines
18 KiB
HTML
309 lines
18 KiB
HTML
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<head>
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<title>Build a New-Hire Onboarding Module like a Top Enablement Lead - Professional training</title>
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</style></head>
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<body class="tpl-course-module">
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<div class="deck">
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<!-- 1. Cover -->
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<section class="slide full" data-title="Cover">
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<p class="kicker">PROFESSIONAL TRAINING · MODULE 01</p>
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<h1 class="h1 mt-s">Guest-ready in 30 days: the<br>new-hire onboarding <em>module</em>.</h1>
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<p class="lede mt-l" style="max-width:62ch">Build and run a first-30-days onboarding module for new hospitality hires — the shift behaviors, the shadow-and-practice loop, the manager checks, and the follow-up conversations that turn a new hire into a guest-ready teammate.</p>
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<div class="row mt-l" style="gap:16px">
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<span class="pill-academic">~ 45 min hands-on</span>
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<span class="pill-academic">audience · new hires + managers</span>
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<span class="pill-academic">outcome · day-1 shift ready</span>
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</div>
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<div class="deck-footer"><span>Harbor Row Hotels · People & Learning</span><span class="slide-number" data-current="1" data-total="7"></span></div>
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</section>
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<!-- 2. Objectives -->
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<section class="slide" data-title="Objectives">
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<aside class="sidebar">
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<div class="brand">Onboarding · M01</div>
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<h5>Learning objectives</h5>
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<ul class="obj-list">
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<li class="current">Why the first 30 days matter</li>
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<li>Run the onboarding workflow</li>
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<li>Watch a shift demo</li>
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<li>Practice the greet-and-seat</li>
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<li>Check + manager follow-up</li>
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</ul>
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<h5>Module progress</h5>
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<p class="dim" style="font-size:13px">Page 2 of 7 · ~5 min in</p>
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</aside>
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<div class="main">
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<p class="kicker">WHY IT MATTERS</p>
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<h2 class="h2 mt-s">By the end, you will be able to…</h2>
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<div class="stack mt-l">
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<div class="concept-box"><h4>① Explain why the first 30 days decide retention.</h4><p class="dim">Hires who don't shadow a real shift in week one leave 2.4x more often before day 90 — front desk and F&B data across our 42 properties says the same thing.</p></div>
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<div class="concept-box"><h4>② Run the 3-shift onboarding workflow.</h4><p class="dim">Observe, co-work, solo-with-support — each shift has one owner, one checklist, and one 5-minute huddle.</p></div>
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<div class="concept-box"><h4>③ Perform the core guest interaction.</h4><p class="dim">The greet-and-seat script, standard turnaround time, and the three phrases every guest should hear.</p></div>
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<div class="concept-box"><h4>④ Close the loop with a manager check-in.</h4><p class="dim">Day 7, day 14, and day 30 conversations, plus what "ready for solo shifts" actually looks like.</p></div>
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</div>
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</div>
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</section>
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<!-- 3. Concept -->
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<section class="slide" data-title="Concept">
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<aside class="sidebar">
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<div class="brand">Onboarding · M01</div>
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<h5>Learning objectives</h5>
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<ul class="obj-list">
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<li class="done">Why the first 30 days matter</li>
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<li class="current">Run the onboarding workflow</li>
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<li>Watch a shift demo</li>
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<li>Practice the greet-and-seat</li>
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<li>Check + manager follow-up</li>
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</ul>
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<h5>Key terms</h5>
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<p class="dim" style="font-size:13px">shadow shift · buddy · huddle · readiness check</p>
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</aside>
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<div class="main">
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<p class="kicker">THE WORKFLOW</p>
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<h2 class="h2 mt-s">Two parts, every shift.</h2>
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<p class="lede mt-m">Every onboarding shift has exactly two moving parts: the <b>buddy</b> assigned to that new hire, and the <b>5-minute huddle</b> that opens and closes the shift — what we're watching for, what we saw.</p>
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<div class="callout">
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<b>Rule of thumb.</b> Don't hand a new hire a manual — hand them a buddy and a checklist. The buddy narrates decisions out loud; the checklist turns "watch me" into "now you."
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</div>
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<div class="grid g2 mt-l">
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<div class="concept-box"><h4>The buddy</h4><p class="dim">A shift lead with 6+ months tenure, paired for all 3 onboarding shifts — same buddy, same hire.</p><p class="pill-academic">e.g. <b>front desk · F&B · housekeeping</b></p></div>
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<div class="concept-box"><h4>The huddle</h4><p class="dim">5 minutes before and after each shift: one goal in, one observation out — logged on the readiness card.</p><p class="pill-academic">e.g. <b>observe → co-work → solo</b></p></div>
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</div>
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</div>
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</section>
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<!-- 4. Example -->
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<section class="slide" data-title="Example">
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<aside class="sidebar">
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<div class="brand">Onboarding · M01</div>
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<h5>Learning objectives</h5>
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<ul class="obj-list">
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<li class="done">Why the first 30 days matter</li>
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<li class="done">Run the onboarding workflow</li>
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<li class="current">Watch a shift demo</li>
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<li>Practice the greet-and-seat</li>
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<li>Check + manager follow-up</li>
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</ul>
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<h5>Try it yourself</h5>
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<p class="dim" style="font-size:13px">Shadow the script on the right during your next shadow shift, then run it solo with your buddy watching.</p>
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</aside>
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<div class="main">
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<p class="kicker">SHIFT DEMO</p>
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<h2 class="h2 mt-s">The greet-and-seat, start to finish.</h2>
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<div class="code mt-m"><pre style="margin:0"><span class="cmt"># target: under 90 seconds, door to seated</span>
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<span class="kw">01</span> Eye contact + name: <span class="str">"Welcome back, Ms. Alvarez"</span>
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<span class="kw">02</span> Confirm party size + any notes on file
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<span class="kw">03</span> Walk the table, don't point — <span class="cmt"># narrate as you go</span>
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pace <span class="kw">to</span> guest, <span class="kw">not</span> to kitchen</pre></div>
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<div class="callout">
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<b>What just happened.</b> The buddy ran the 90-second greet-and-seat while narrating each decision out loud, then logged it on the readiness card — that narration is what the new hire copies on shift two.
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</div>
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</div>
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</section>
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<!-- 5. Exercise -->
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<section class="slide" data-title="Exercise">
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<aside class="sidebar">
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<div class="brand">Onboarding · M01</div>
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<h5>Learning objectives</h5>
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<ul class="obj-list">
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<li class="done">Why the first 30 days matter</li>
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<li class="done">Run the onboarding workflow</li>
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<li class="done">Watch a shift demo</li>
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<li class="current">Practice the greet-and-seat</li>
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<li>Check + manager follow-up</li>
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</ul>
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<h5>Time</h5>
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<p class="dim" style="font-size:13px">~10 minutes · with buddy</p>
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</aside>
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<div class="main">
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<p class="kicker">SHIFT 2 · CO-WORK</p>
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<h2 class="h2 mt-s">Run <em>your first greet-and-seat</em>.</h2>
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<p class="lede mt-m">From watching to doing — in four steps, with your buddy standing one pace back.</p>
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<div class="exercise mt-l">
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<p style="margin:0;font-size:18px;color:var(--text-1)"><b>Your task</b></p>
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<ol style="color:var(--text-2);line-height:1.8;margin:10px 0 0">
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<li>Take the next three parties solo while your buddy observes from the host stand.</li>
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<li>Use the three required phrases — welcome, confirm, walk — every single time.</li>
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<li>Log your own turnaround time on the readiness card after each party.</li>
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<li>Bonus: handle one seating conflict and narrate your choice to your buddy afterward.</li>
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</ol>
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</div>
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<p class="dim mt-m" style="font-size:14px">Stuck? Remember: every shift you log becomes evidence for your day-14 readiness check.</p>
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</div>
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</section>
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<!-- 6. Check understanding -->
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<section class="slide" data-title="Check">
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<aside class="sidebar">
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<div class="brand">Onboarding · M01</div>
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<h5>Learning objectives</h5>
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<ul class="obj-list">
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<li class="done">Why the first 30 days matter</li>
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<li class="done">Run the onboarding workflow</li>
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<li class="done">Watch a shift demo</li>
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<li class="done">Practice the greet-and-seat</li>
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<li class="current">Check + manager follow-up</li>
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</ul>
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<h5>Self-assess</h5>
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<p class="dim" style="font-size:13px">You should get 3/3.</p>
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</aside>
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<div class="main">
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<p class="kicker">CHECK YOUR UNDERSTANDING</p>
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<h2 class="h2 mt-s">What makes a new hire "solo-shift ready"?</h2>
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<div class="mt-l">
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<div class="mcq"><div class="letter">A</div><div><b>They finished the online orientation video</b><p class="dim" style="font-size:13px;margin:4px 0 0">No — the video covers policy, not the greet-and-seat or table-walk skills a shift actually needs.</p></div></div>
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<div class="mcq correct"><div class="letter">B</div><div><b>Their buddy signs off on 3 shadow shifts and a clean readiness card</b><p class="dim" style="font-size:13px;margin:4px 0 0"><b style="color:var(--accent)">✓ Correct.</b> Observe, co-work, solo-with-support — each logged and signed by the same buddy.</p></div></div>
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<div class="mcq"><div class="letter">C</div><div><b>They've worked at the property for at least two weeks</b><p class="dim" style="font-size:13px;margin:4px 0 0">No — tenure alone isn't readiness; the readiness card is what unlocks solo shifts, not the calendar.</p></div></div>
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</div>
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</div>
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</section>
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<!-- 7. Summary -->
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<section class="slide full" data-title="Summary">
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<p class="kicker">SUMMARY · MODULE 01</p>
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<h1 class="h1 mt-s">Next behavior: book the <em>day-30</em> check-in.</h1>
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<div class="grid g2 mt-l">
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<div class="concept-box"><h4>✓ Explain why 30 days matter</h4><p class="dim">Shadowed hires stay 2.4x longer past day 90 — the module exists to make that shadowing repeatable.</p></div>
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<div class="concept-box"><h4>✓ Run the onboarding workflow</h4><p class="dim">One buddy, three shifts, a 5-minute huddle before and after each one.</p></div>
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<div class="concept-box"><h4>✓ Perform the greet-and-seat</h4><p class="dim">Under 90 seconds, three required phrases, logged turnaround time.</p></div>
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<div class="concept-box"><h4>✓ Close the loop with your manager</h4><p class="dim">Day 7 check-in, day 14 readiness review, day 30 solo-shift sign-off.</p></div>
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<div class="callout mt-l">
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<b>Up next.</b> Managers: put the day-7, day-14, and day-30 check-ins on the calendar today — new hires: bring your readiness card to each one.
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</section>
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</div>
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</body></html>
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