wehub-resource-sync
40 lines
1.9 KiB
Markdown
40 lines
1.9 KiB
Markdown
# Freshchat HITL
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## Description
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This integration makes Freshchat available as a channel for Human-in-the-loop on Botpress
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> 🤝 **Usage with HITL (Human in the Loop)**
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> If you intend to use the Freshchat integration with HITL, ensure that you have the HITL plugin installed.
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## Configuration
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You will need to have access to the **Admin Settings** (https://YOUR_COMPANY.freshworks.com/crm/sales/settings) page from Freshchat to configure this integration
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### Configuration fields on Botpress
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- **Topic name**: Name from the default topic that is going to be used for HITL, found at **Admin Settings** -> **Channels** -> **Web Chat** -> **Bot Mapping**
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- **Api Key**: API key from **Freshchat**, get yours at https://YOUR_COMPANY.freshworks.com/crm/sales/personal-settings/api-settings (example: **eyJgtWQiOiJjdHK0b20tb2G1...**)
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- **Domain Name**: Your Freshchat domain from the chat URL, get at https://YOUR_COMPANY.freshworks.com/crm/sales/personal-settings/api-settings (example: **yourcompany-5b321a95b1dfee217185497**)
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### Configuring the webhook
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You also will need to copy the webhook URL and set it on Freshchat
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1. Copy the webhook URL (URL above the configuration fields on Botpress, example: https://webhook.botpress.cloud/c59a20b8-48t7-407f-82e8-81a66e9e556a)
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2. Go to https://YOUR_COMPANY.freshworks.com/crm/sales/settings (**Admin Settings**)
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3. Click on **Marketplace and Integrations**
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4. Click on **Conversation Webhooks**
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5. Paste the copied webhook URL on the **Webhook** input field
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6. Click on **Save**
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After setting both the Configuration Fields on Botpress and Webhook on Freshchat, you can click on **Save Configuration** on Botpress.
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## Using the Integration
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This Integration uses the **HITL Interface**, so you can use the [HITL Agent](https://botpress.com/docs/hitl-agent) to set your bot for **HITL**
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[Youtube tutorial](https://www.youtube.com/watch?v=AAkARl8_cTo)
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