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wehub-resource-sync 9e1b5784b8
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chore: import upstream snapshot with attribution
2026-07-14 10:24:00 +08:00

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Incident Command Packet

Summary

Primary API latency spiked after a rollout and customer dashboard requests timed out for 14 minutes.

Severity

SEV1, because the event was customer-facing and required rollback.

Timeline

  • 09:02 deploy started
  • 09:05 error rate increased
  • 09:09 rollback decision made
  • 09:16 latency returned to baseline

Impact Scope

Dashboard API and alert notifications

Owners And Actions

  • API on-call: verify no residual latency
  • Release manager: confirm rollback completeness

Communications

  • Internal: responders and leadership receive explicit timeline plus next checkpoint
  • External: customer-facing update references impact, mitigation, and next status time

Governance Note

Review packet structure and severity policy at the next monthly governance review.