import { createLogger } from '@sim/logger' import type { ToolConfig } from '@/tools/types' import { buildZendeskUrl, handleZendeskError, ORGANIZATION_OUTPUT_PROPERTIES, } from '@/tools/zendesk/types' const logger = createLogger('ZendeskCreateOrganization') export interface ZendeskCreateOrganizationParams { email: string apiToken: string subdomain: string name: string domainNames?: string details?: string notes?: string tags?: string customFields?: string } export interface ZendeskCreateOrganizationResponse { success: boolean output: { organization: any organization_id: number success: boolean } } export const zendeskCreateOrganizationTool: ToolConfig< ZendeskCreateOrganizationParams, ZendeskCreateOrganizationResponse > = { id: 'zendesk_create_organization', name: 'Create Organization in Zendesk', description: 'Create a new organization in Zendesk', version: '1.0.0', params: { email: { type: 'string', required: true, visibility: 'user-only', description: 'Your Zendesk email address', }, apiToken: { type: 'string', required: true, visibility: 'hidden', description: 'Zendesk API token', }, subdomain: { type: 'string', required: true, visibility: 'user-only', description: 'Your Zendesk subdomain', }, name: { type: 'string', required: true, visibility: 'user-or-llm', description: 'Organization name (e.g., "Acme Corporation")', }, domainNames: { type: 'string', required: false, visibility: 'user-or-llm', description: 'Comma-separated domain names (e.g., "acme.com, acme.org")', }, details: { type: 'string', required: false, visibility: 'user-or-llm', description: 'Organization details text', }, notes: { type: 'string', required: false, visibility: 'user-or-llm', description: 'Organization notes text', }, tags: { type: 'string', required: false, visibility: 'user-or-llm', description: 'Comma-separated tags (e.g., "enterprise, priority")', }, customFields: { type: 'string', required: false, visibility: 'user-or-llm', description: 'Custom fields as JSON object (e.g., {"field_id": "value"})', }, }, request: { url: (params) => buildZendeskUrl(params.subdomain, '/organizations'), method: 'POST', headers: (params) => { const credentials = `${params.email}/token:${params.apiToken}` const base64Credentials = Buffer.from(credentials).toString('base64') return { Authorization: `Basic ${base64Credentials}`, 'Content-Type': 'application/json', } }, body: (params) => { const organization: any = { name: params.name, } if (params.domainNames) organization.domain_names = params.domainNames.split(',').map((d) => d.trim()) if (params.details) organization.details = params.details if (params.notes) organization.notes = params.notes if (params.tags) organization.tags = params.tags.split(',').map((t) => t.trim()) if (params.customFields) { try { const customFields = JSON.parse(params.customFields) organization.organization_fields = customFields } catch (error) { logger.warn('Failed to parse custom fields', { error }) } } return { organization } }, }, transformResponse: async (response: Response) => { if (!response.ok) { const data = await response.json() handleZendeskError(data, response.status, 'create_organization') } const data = await response.json() return { success: true, output: { organization: data.organization, organization_id: data.organization?.id, success: true, }, } }, outputs: { organization: { type: 'object', description: 'Created organization object', properties: ORGANIZATION_OUTPUT_PROPERTIES, }, organization_id: { type: 'number', description: 'The created organization ID' }, }, }