chore: import upstream snapshot with attribution

apps/sim/tools/zendesk/update_tickets_bulk.ts

@@ -0,0 +1,139 @@
+import type { ToolConfig } from '@/tools/types'
+import { buildZendeskUrl, handleZendeskError, JOB_STATUS_OUTPUT } from '@/tools/zendesk/types'
+
+export interface ZendeskUpdateTicketsBulkParams {
+  email: string
+  apiToken: string
+  subdomain: string
+  ticketIds: string
+  status?: string
+  priority?: string
+  assigneeId?: string
+  groupId?: string
+  tags?: string
+}
+
+export interface ZendeskUpdateTicketsBulkResponse {
+  success: boolean
+  output: {
+    job_status: any
+    job_id?: string
+    success: boolean
+  }
+}
+
+export const zendeskUpdateTicketsBulkTool: ToolConfig<
+  ZendeskUpdateTicketsBulkParams,
+  ZendeskUpdateTicketsBulkResponse
+> = {
+  id: 'zendesk_update_tickets_bulk',
+  name: 'Bulk Update Tickets in Zendesk',
+  description: 'Update multiple tickets in Zendesk at once (max 100)',
+  version: '1.0.0',
+
+  params: {
+    email: {
+      type: 'string',
+      required: true,
+      visibility: 'user-only',
+      description: 'Your Zendesk email address',
+    },
+    apiToken: {
+      type: 'string',
+      required: true,
+      visibility: 'hidden',
+      description: 'Zendesk API token',
+    },
+    subdomain: {
+      type: 'string',
+      required: true,
+      visibility: 'user-only',
+      description: 'Your Zendesk subdomain',
+    },
+    ticketIds: {
+      type: 'string',
+      required: true,
+      visibility: 'user-or-llm',
+      description: 'Comma-separated ticket IDs to update (max 100, e.g., "111, 222, 333")',
+    },
+    status: {
+      type: 'string',
+      required: false,
+      visibility: 'user-or-llm',
+      description:
+        'New status for all tickets: "new", "open", "pending", "hold", "solved", or "closed"',
+    },
+    priority: {
+      type: 'string',
+      required: false,
+      visibility: 'user-or-llm',
+      description: 'New priority for all tickets: "low", "normal", "high", or "urgent"',
+    },
+    assigneeId: {
+      type: 'string',
+      required: false,
+      visibility: 'user-or-llm',
+      description: 'New assignee ID for all tickets as a numeric string (e.g., "12345")',
+    },
+    groupId: {
+      type: 'string',
+      required: false,
+      visibility: 'user-or-llm',
+      description: 'New group ID for all tickets as a numeric string (e.g., "67890")',
+    },
+    tags: {
+      type: 'string',
+      required: false,
+      visibility: 'user-or-llm',
+      description: 'Comma-separated tags to add to all tickets (e.g., "bulk-update, processed")',
+    },
+  },
+
+  request: {
+    url: (params) => {
+      const ids = params.ticketIds.split(',').map((id) => id.trim())
+      return buildZendeskUrl(params.subdomain, `/tickets/update_many?ids=${ids.join(',')}`)
+    },
+    method: 'PUT',
+    headers: (params) => {
+      const credentials = `${params.email}/token:${params.apiToken}`
+      const base64Credentials = Buffer.from(credentials).toString('base64')
+      return {
+        Authorization: `Basic ${base64Credentials}`,
+        'Content-Type': 'application/json',
+      }
+    },
+    body: (params) => {
+      const ticket: any = {}
+      if (params.status) ticket.status = params.status
+      if (params.priority) ticket.priority = params.priority
+      if (params.assigneeId) ticket.assignee_id = params.assigneeId
+      if (params.groupId) ticket.group_id = params.groupId
+      if (params.tags) ticket.tags = params.tags.split(',').map((t) => t.trim())
+      return { ticket }
+    },
+  },
+
+  transformResponse: async (response: Response) => {
+    if (!response.ok) {
+      const data = await response.json()
+      handleZendeskError(data, response.status, 'update_tickets_bulk')
+    }
+
+    const data = await response.json()
+
+    return {
+      success: true,
+      output: {
+        job_status: data.job_status,
+        job_id: data.job_status?.id,
+        success: true,
+      },
+    }
+  },
+
+  outputs: {
+    job_status: JOB_STATUS_OUTPUT,
+    job_id: { type: 'string', description: 'The bulk operation job ID' },
+  },
+}