chore: import upstream snapshot with attribution

apps/sim/tools/zendesk/merge_tickets.ts

@@ -0,0 +1,123 @@
+import type { ToolConfig } from '@/tools/types'
+import { buildZendeskUrl, handleZendeskError, JOB_STATUS_OUTPUT } from '@/tools/zendesk/types'
+
+export interface ZendeskMergeTicketsParams {
+  email: string
+  apiToken: string
+  subdomain: string
+  targetTicketId: string
+  sourceTicketIds: string
+  targetComment?: string
+}
+
+export interface ZendeskMergeTicketsResponse {
+  success: boolean
+  output: {
+    job_status: any
+    job_id?: string
+    target_ticket_id: string
+    success: boolean
+  }
+}
+
+export const zendeskMergeTicketsTool: ToolConfig<
+  ZendeskMergeTicketsParams,
+  ZendeskMergeTicketsResponse
+> = {
+  id: 'zendesk_merge_tickets',
+  name: 'Merge Tickets in Zendesk',
+  description: 'Merge multiple tickets into a target ticket',
+  version: '1.0.0',
+
+  params: {
+    email: {
+      type: 'string',
+      required: true,
+      visibility: 'user-only',
+      description: 'Your Zendesk email address',
+    },
+    apiToken: {
+      type: 'string',
+      required: true,
+      visibility: 'hidden',
+      description: 'Zendesk API token',
+    },
+    subdomain: {
+      type: 'string',
+      required: true,
+      visibility: 'user-only',
+      description: 'Your Zendesk subdomain',
+    },
+    targetTicketId: {
+      type: 'string',
+      required: true,
+      visibility: 'user-or-llm',
+      description:
+        'Target ticket ID as a numeric string (tickets will be merged into this one, e.g., "12345")',
+    },
+    sourceTicketIds: {
+      type: 'string',
+      required: true,
+      visibility: 'user-or-llm',
+      description: 'Comma-separated source ticket IDs to merge (e.g., "111, 222, 333")',
+    },
+    targetComment: {
+      type: 'string',
+      required: false,
+      visibility: 'user-or-llm',
+      description: 'Comment text to add to target ticket after merge',
+    },
+  },
+
+  request: {
+    url: (params) => buildZendeskUrl(params.subdomain, `/tickets/${params.targetTicketId}/merge`),
+    method: 'POST',
+    headers: (params) => {
+      const credentials = `${params.email}/token:${params.apiToken}`
+      const base64Credentials = Buffer.from(credentials).toString('base64')
+      return {
+        Authorization: `Basic ${base64Credentials}`,
+        'Content-Type': 'application/json',
+      }
+    },
+    body: (params) => {
+      const ids = params.sourceTicketIds.split(',').map((id) => id.trim())
+      const body: any = { ids }
+      if (params.targetComment) {
+        body.target_comment = {
+          body: params.targetComment,
+          public: true,
+        }
+      }
+      return body
+    },
+  },
+
+  transformResponse: async (response: Response, params) => {
+    if (!response.ok) {
+      const data = await response.json()
+      handleZendeskError(data, response.status, 'merge_tickets')
+    }
+
+    const data = await response.json()
+
+    return {
+      success: true,
+      output: {
+        job_status: data.job_status,
+        job_id: data.job_status?.id,
+        target_ticket_id: params?.targetTicketId || '',
+        success: true,
+      },
+    }
+  },
+
+  outputs: {
+    job_status: JOB_STATUS_OUTPUT,
+    job_id: { type: 'string', description: 'The merge job ID' },
+    target_ticket_id: {
+      type: 'string',
+      description: 'The target ticket ID that tickets were merged into',
+    },
+  },
+}