chore: import upstream snapshot with attribution

apps/sim/tools/intercom/get_ticket.ts

@@ -0,0 +1,189 @@
+import { buildIntercomUrl, handleIntercomError } from '@/tools/intercom/types'
+import type { ToolConfig } from '@/tools/types'
+
+export interface IntercomGetTicketParams {
+  accessToken: string
+  ticketId: string
+}
+
+export interface IntercomGetTicketResponse {
+  success: boolean
+  output: {
+    ticket: any
+    metadata: {
+      operation: 'get_ticket'
+    }
+    success: boolean
+  }
+}
+
+export interface IntercomGetTicketV2Response {
+  success: boolean
+  output: {
+    ticket: any
+    ticketId: string
+    success: boolean
+  }
+}
+
+const getTicketBase = {
+  params: {
+    accessToken: {
+      type: 'string',
+      required: true,
+      visibility: 'user-only',
+      description: 'Intercom API access token',
+    },
+    ticketId: {
+      type: 'string',
+      required: true,
+      visibility: 'user-or-llm',
+      description: 'Ticket ID to retrieve',
+    },
+  },
+  request: {
+    url: (params: IntercomGetTicketParams) => buildIntercomUrl(`/tickets/${params.ticketId}`),
+    method: 'GET',
+    headers: (params: IntercomGetTicketParams) => ({
+      Authorization: `Bearer ${params.accessToken}`,
+      Accept: 'application/json',
+      'Content-Type': 'application/json',
+      'Intercom-Version': '2.14',
+    }),
+  },
+} satisfies Pick<ToolConfig<IntercomGetTicketParams, any>, 'params' | 'request'>
+
+export const intercomGetTicketTool: ToolConfig<IntercomGetTicketParams, IntercomGetTicketResponse> =
+  {
+    id: 'intercom_get_ticket',
+    name: 'Get Ticket from Intercom',
+    description: 'Retrieve a single ticket by ID from Intercom',
+    version: '1.0.0',
+
+    ...getTicketBase,
+
+    transformResponse: async (response: Response) => {
+      if (!response.ok) {
+        const data = await response.json()
+        handleIntercomError(data, response.status, 'get_ticket')
+      }
+
+      const data = await response.json()
+
+      return {
+        success: true,
+        output: {
+          ticket: data,
+          metadata: {
+            operation: 'get_ticket' as const,
+          },
+          success: true,
+        },
+      }
+    },
+
+    outputs: {
+      ticket: {
+        type: 'object',
+        description: 'Ticket object',
+        properties: {
+          id: { type: 'string', description: 'Unique identifier for the ticket' },
+          type: { type: 'string', description: 'Object type (ticket)' },
+          ticket_id: { type: 'string', description: 'Ticket ID' },
+          ticket_type: { type: 'object', description: 'Type of the ticket', optional: true },
+          ticket_attributes: { type: 'object', description: 'Attributes of the ticket' },
+          ticket_state: { type: 'string', description: 'State of the ticket' },
+          ticket_state_internal_label: {
+            type: 'string',
+            description: 'Internal label for ticket state',
+          },
+          ticket_state_external_label: {
+            type: 'string',
+            description: 'External label for ticket state',
+          },
+          created_at: { type: 'number', description: 'Unix timestamp when ticket was created' },
+          updated_at: {
+            type: 'number',
+            description: 'Unix timestamp when ticket was last updated',
+          },
+          contacts: { type: 'object', description: 'Contacts associated with the ticket' },
+          admin_assignee_id: { type: 'string', description: 'ID of assigned admin' },
+          team_assignee_id: { type: 'string', description: 'ID of assigned team' },
+          is_shared: { type: 'boolean', description: 'Whether the ticket is shared' },
+          open: { type: 'boolean', description: 'Whether the ticket is open' },
+        },
+      },
+      metadata: {
+        type: 'object',
+        description: 'Operation metadata',
+        properties: {
+          operation: { type: 'string', description: 'The operation performed (get_ticket)' },
+        },
+      },
+      success: { type: 'boolean', description: 'Operation success status' },
+    },
+  }
+
+export const intercomGetTicketV2Tool: ToolConfig<
+  IntercomGetTicketParams,
+  IntercomGetTicketV2Response
+> = {
+  ...getTicketBase,
+  id: 'intercom_get_ticket_v2',
+  name: 'Get Ticket from Intercom',
+  description: 'Retrieve a single ticket by ID from Intercom. Returns API-aligned fields only.',
+  version: '2.0.0',
+
+  transformResponse: async (response: Response) => {
+    if (!response.ok) {
+      const data = await response.json()
+      handleIntercomError(data, response.status, 'get_ticket')
+    }
+
+    const data = await response.json()
+
+    return {
+      success: true,
+      output: {
+        ticket: data,
+        ticketId: data.id,
+        success: true,
+      },
+    }
+  },
+
+  outputs: {
+    ticket: {
+      type: 'object',
+      description: 'Ticket object',
+      properties: {
+        id: { type: 'string', description: 'Unique identifier for the ticket' },
+        type: { type: 'string', description: 'Object type (ticket)' },
+        ticket_id: { type: 'string', description: 'Ticket ID' },
+        ticket_type: { type: 'object', description: 'Type of the ticket', optional: true },
+        ticket_attributes: { type: 'object', description: 'Attributes of the ticket' },
+        ticket_state: { type: 'string', description: 'State of the ticket' },
+        ticket_state_internal_label: {
+          type: 'string',
+          description: 'Internal label for ticket state',
+        },
+        ticket_state_external_label: {
+          type: 'string',
+          description: 'External label for ticket state',
+        },
+        created_at: { type: 'number', description: 'Unix timestamp when ticket was created' },
+        updated_at: {
+          type: 'number',
+          description: 'Unix timestamp when ticket was last updated',
+        },
+        contacts: { type: 'object', description: 'Contacts associated with the ticket' },
+        admin_assignee_id: { type: 'string', description: 'ID of assigned admin' },
+        team_assignee_id: { type: 'string', description: 'ID of assigned team' },
+        is_shared: { type: 'boolean', description: 'Whether the ticket is shared' },
+        open: { type: 'boolean', description: 'Whether the ticket is open' },
+      },
+    },
+    ticketId: { type: 'string', description: 'ID of the retrieved ticket' },
+    success: { type: 'boolean', description: 'Operation success status' },
+  },
+}