wehub-resource-sync
0d3cb498a3
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44 lines
1.2 KiB
YAML
44 lines
1.2 KiB
YAML
type: object
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properties:
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query_summary:
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type: string
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description: "A brief summary of the customer's query"
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category:
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type: string
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enum: ['billing', 'technical_issue', 'product_inquiry', 'complaint', 'feature_request', 'other']
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description: "The main category of the customer's query"
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sentiment:
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type: string
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enum: ['positive', 'neutral', 'negative']
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description: "The overall sentiment of the customer's query"
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urgency:
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type: string
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enum: ['1', '2', '3', '4', '5']
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description: 'The urgency level of the query, where 1 is lowest and 5 is highest'
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suggested_actions:
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type: array
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items:
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type: object
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properties:
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action:
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type: string
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description: 'A specific action to be taken'
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priority:
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type: string
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enum: ['low', 'medium', 'high']
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required: ['action', 'priority']
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additionalProperties: false
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estimated_resolution_time:
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type: string
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description: "Estimated time to resolve the query (e.g., '2 hours', '1 day')"
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required:
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[
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'query_summary',
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'category',
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'sentiment',
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'urgency',
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'suggested_actions',
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'estimated_resolution_time',
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]
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additionalProperties: false
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