wehub-resource-sync
0d3cb498a3
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70 lines
1.9 KiB
JSON
70 lines
1.9 KiB
JSON
{
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"type": "json_schema",
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"json_schema": {
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"name": "customer_support_analysis",
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"strict": true,
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"schema": {
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"type": "object",
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"properties": {
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"query_summary": {
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"type": "string",
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"description": "A brief summary of the customer's query"
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},
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"category": {
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"type": "string",
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"enum": [
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"billing",
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"technical_issue",
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"product_inquiry",
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"complaint",
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"feature_request",
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"other"
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],
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"description": "The main category of the customer's query"
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},
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"sentiment": {
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"type": "string",
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"enum": ["positive", "neutral", "negative"],
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"description": "The overall sentiment of the customer's query"
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},
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"urgency": {
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"type": "string",
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"enum": ["1", "2", "3", "4", "5"],
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"description": "The urgency level of the query, where 1 is lowest and 5 is highest"
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},
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"suggested_actions": {
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"type": "array",
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"items": {
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"type": "object",
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"properties": {
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"action": {
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"type": "string",
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"description": "A specific action to be taken"
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},
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"priority": {
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"type": "string",
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"enum": ["low", "medium", "high"]
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}
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},
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"required": ["action", "priority"],
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"additionalProperties": false
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}
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},
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"estimated_resolution_time": {
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"type": "string",
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"description": "Estimated time to resolve the query (e.g., '2 hours', '1 day')"
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}
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},
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"required": [
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"query_summary",
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"category",
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"sentiment",
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"urgency",
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"suggested_actions",
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"estimated_resolution_time"
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],
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"additionalProperties": false
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}
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}
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}
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