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Customer Support Workflow Sample
Multi-agent workflow demonstrating automated troubleshooting with escalation paths.
Overview
Coordinates six specialized agents to handle customer support requests:
- SelfServiceAgent - Initial troubleshooting with user
- TicketingAgent - Creates tickets when escalation needed
- TicketRoutingAgent - Routes to appropriate team
- WindowsSupportAgent - Windows-specific troubleshooting
- TicketResolutionAgent - Resolves tickets
- TicketEscalationAgent - Escalates to human support
Files
workflow.yaml- Workflow definition with conditional routingmain.py- Agent definitions and workflow executionticketing_plugin.py- Mock ticketing system plugin
Running
python main.py
Example Input
My PC keeps rebooting and I can't use it.
Requirements
- Azure OpenAI endpoint configured
az loginfor authentication