livekit--agents/examples/hotel_receptionist/policies/guest_services.md

Wake-up calls, laundry and dry-cleaning, lost-and-found, business center, spa.

Wake-up calls: scheduled to the room for any date and time (schedule_wakeup_call). If the guest doesn't answer, a second call is placed about five minutes later; no response to that and front desk staff go up for an in-person room check - so a heavy sleeper genuinely will be woken. Changes or cancellations any time by calling the desk. Laundry and dry-cleaning: drop at the front desk before 9 AM for same-day return, priced per item. Lost-and-found: held at the front desk for 90 days. Business center: 24/7 lobby workstations with printing. Spa: not on-site. The front desk can recommend places nearby.