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63 lines
2.4 KiB
Python
63 lines
2.4 KiB
Python
# Copyright 2026 Google LLC
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#
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# Licensed under the Apache License, Version 2.0 (the "License");
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# you may not use this file except in compliance with the License.
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# You may obtain a copy of the License at
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#
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# http://www.apache.org/licenses/LICENSE-2.0
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#
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# Unless required by applicable law or agreed to in writing, software
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# distributed under the License is distributed on an "AS IS" BASIS,
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# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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# See the License for the specific language governing permissions and
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# limitations under the License.
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from google.adk import Agent
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from google.adk.tools import request_input
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from google.genai import types
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from pydantic import BaseModel
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from pydantic import Field
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class SupportTicket(BaseModel):
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"""Details of the IT support ticket to be created."""
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title: str = Field(description="A brief summary of the issue.")
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description: str = Field(description="Detailed explanation of the problem.")
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priority: str = Field(
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default="MEDIUM",
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description="Ticket priority: LOW, MEDIUM, HIGH, or CRITICAL.",
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)
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category: str = Field(
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description=(
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"Issue category, e.g., billing, technical, account, or database."
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)
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)
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def create_support_ticket(ticket: SupportTicket) -> dict[str, str]:
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"""Create a support ticket in the IT ticketing system."""
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return {
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"status": "success",
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"message": (
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f"Successfully created ticket '{ticket.title}'"
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f" [Category: {ticket.category}, Priority: {ticket.priority}]."
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),
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"ticket_id": "INC-98471",
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}
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root_agent = Agent(
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name="support_assistant_agent",
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instruction="""
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You are a helpful IT support assistant responsible for creating support tickets.
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When the user requests to create or file a ticket:
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1. Identify which ticket details (title, description, priority, category) are already provided in the conversation.
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2. If any mandatory details are missing, call the `request_input` tool.
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3. When calling `request_input`, you must construct a dynamic JSON `response_schema` (type: "object") that ONLY requests the missing details, and specify a helpful message explaining what is needed.
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4. Once all details are gathered, call `create_support_ticket` with the complete SupportTicket details.
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""",
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tools=[create_support_ticket, request_input],
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generate_content_config=types.GenerateContentConfig(temperature=0.1),
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)
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