---
id: 679d203c54acf46193bb5aa2
title: Task 87
challengeType: 22
dashedName: task-87
lang: en-US
---

<!-- (Audio) Maria: If we don't fix these, it could impact customer satisfaction. -->

# --instructions--

Listen to the audio and complete the sentence below.

# --fillInTheBlank--

## --sentence--

`If we don't fix BLANK, it could impact BLANK satisfaction.`

## --blanks--

`these`

### --feedback--

This word is used as a noun to refer to multiple previously mentioned issues.

---

`customer`

### --feedback--

This word refers to a person or company that purchases a product or service.

# --explanation--

`These` is used as a noun when referring to multiple things that were mentioned earlier, such as problems, ideas, or tasks. If you use `this`, on the other hand, you are referring to a single previously mentioned item. For example:

- `I know we added a lot of new features, but these need to be tested before release.` - Here, `these` refers to the `features` previously mentioned.

- `This needs more discussion before we proceed.` - Here, a certain topic that was previously mentioned is referred to again by the use of `this`.

`Customer satisfaction` refers to how happy or pleased customers are with a product or service. For example:

`Improving response time in customer support helps increase customer satisfaction.` - This means that quick responses lead to happier customers.

# --scene--

```json
{
  "setup": {
    "background": "company1-boardroom.png",
    "characters": [
      {
        "character": "Maria",
        "position": {
          "x": 50,
          "y": 0,
          "z": 1.5
        },
        "opacity": 0
      }
    ],
    "audio": {
      "filename": "B1_8-3.mp3",
      "startTime": 1,
      "startTimestamp": 22.32,
      "finishTimestamp": 25.3
    }
  },
  "commands": [
    {
      "character": "Maria",
      "opacity": 1,
      "startTime": 0
    },
    {
      "character": "Maria",
      "startTime": 1,
      "finishTime": 3.98,
      "dialogue": {
        "text": "If we don't fix these, it could impact customer satisfaction.",
        "align": "center"
      }
    },
    {
      "character": "Maria",
      "opacity": 0,
      "startTime": 4.48
    }
  ]
}
```
