---
id: 675e8013d40d0d860143c14f
title: Task 73
challengeType: 19
dashedName: task-73
lang: en-US
---

<!-- READING -->

# --instructions--

Read the text and answer the question below.

# --questions--

## --text--

Mark spoke to the team about the importance of solving login problems and keeping users satisfied:

`Team, user authentication is one of the most critical parts of our system, isn't it? When users start complaining about login issues, we need to investigate session management and check if the tokens are being refreshed properly. If the tokens aren't renewed on time, users may lose access or face frustrating errors, and we don't want that, do we?`

`The first step is to analyze the server logs. If we can't find the cause in the logs, the next step is to replicate the issue on a staging server. Testing on a staging server is safe because it allows us to try different solutions without affecting the live system.`

`When login problems continue, support tickets will start piling up, won't they? Solving these issues quickly is not just about fixing the system — it's also about maintaining user trust and satisfaction, isn't it? Let's work together, find the root cause, and resolve this problem efficiently.`

What happens if tokens aren't renewed on time?

## --answers--

Support tickets are automatically resolved.

### --feedback--

Tokens being renewed on time prevents user access issues, not ticket resolution.

---

Users can log in securely.

### --feedback--

If tokens aren't renewed, users lose access rather than gain it.

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Users may lose access or face errors.

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Logs are updated with new activity.

### --feedback--

Logs record activity but do not directly address the issue of tokens not being renewed.

## --video-solution--

3

# --explanation--

To find the correct answer, look at Mark's explanation.

He states that when tokens aren't renewed, users lose access or face errors. This makes renewing tokens crucial for maintaining user sessions.
