---
id: 66263800f12d8d4a6edffdcd
title: Task 21
challengeType: 19
dashedName: task-21
lang: en-US
---

<!-- (Audio) David: Hi Maria, I'm having trouble navigating through the new software. Any tips? -->

# --description--

David is expressing a specific difficulty he's facing.

# --questions--

## --text--

What is David's difficulty?

## --answers--

He's having trouble navigating the new software.

---

He can't install the software.

### --feedback--

David's issue is with navigation, not installation.

---

The software is not working at all.

### --feedback--

His problem is with navigating, not with general functionality.

---

He's looking for tips to improve the software.

### --feedback--

David is seeking help for navigation, not improvement suggestions.

## --video-solution--

1

# --scene--

```json
{
  "setup": {
    "background": "cafe.png",
    "characters": [
      {
        "character": "David",
        "position": {
          "x": 50,
          "y": 0,
          "z": 1.4
        },
        "opacity": 0
      }
    ],
    "audio": {
      "filename": "9.3-2.mp3",
      "startTime": 1,
      "startTimestamp": 0,
      "finishTimestamp": 4.22
    }
  },
  "commands": [
    {
      "character": "David",
      "opacity": 1,
      "startTime": 0
    },
    {
      "character": "David",
      "startTime": 1,
      "finishTime": 5.22,
      "dialogue": {
        "text": "Hi Maria, I'm having trouble navigating through the new software. Any tips?",
        "align": "center"
      }
    },
    {
      "character": "David",
      "opacity": 0,
      "startTime": 5.72
    }
  ]
}
```
