---
id: 696037c40ed36007b2022ba6
title: Offering Technical Support Quiz
challengeType: 8
dashedName: en-a2-quiz-following-best-practices
lang: en-US
---

# --description--

This quiz checks your understanding of how to offer technical support and guidance clearly and effectively.

To pass the quiz, you must correctly answer at least 9 of the 10 questions below.

Read each question and choose the correct answer. There's only one correct answer for each question.

For accessibility, transcripts are available for learners with hearing impairments; we recommend using them only if needed.

# --quizzes--

## --quiz--

### --question--

#### --text--

Which of the following suggests reviewing something as a team?

#### --distractors--

`Keep that in mind.`

---

`Now, first things first.`

---

`I'm here to help.`

#### --answer--

`Let's take a look together.`

### --question--

#### --text--

What is `error handling`?

#### --distractors--

A method for removing old files from the system

---

A process for installing new programs on a computer

---

A technique for saving data safely on a server

#### --answer--

A way to write code that detects and responds to errors

### --question--

#### --text--

Which definition is incorrect?

#### --distractors--

`To grasp` means to understand something clearly.

---

`To install` means to set up software or equipment for use.

---

`To consider` means to think carefully before deciding.

#### --answer--

`To encounter` means to have an impact on something.

### --question--

#### --text--

What do you call a problem with the code that might occur under certain conditions?

#### --distractors--

`Conditional statement`

---

`Valuable resource`

---

`Authentication module`

#### --answer--

`Potential issue`

### --question--

#### --text--

What does `if` mean in this sentence: `If the bug appears again, please let me know`?

#### --distractors--

The bug appears every time, and you must report it.

---

The bug already appeared, and you are reporting it now.

---

The bug will never appear again.

#### --answer--

The bug may appear in the future, and then you should report it.

### --question--

#### --text--

What does `within an hour` mean?

#### --distractors--

After more than one hour has passed

---

Exactly at the end of the workday

---

During the time of a scheduled meeting

#### --answer--

Before one hour has passed

### --question--

#### --text--

True or false: The `source of a problem` refers to the origin or cause of the issue.

#### --distractors--

That's false.

---

It depends on the person who noticed the issue.

---

It depends on the issue.

#### --answer--

That's true.

### --question--

#### --text--

When would you say `Don't hesitate to ask for help` to someone?

#### --distractors--

When a coworker already finished the task successfully.

---

When someone clearly does not need any support.

---

When someone is leaving the office for the day.

#### --answer--

When someone does their task and looks unsure.

### --question--

#### --text--

What does `to break` mean in a software context?

#### --distractors--

To run a program correctly without errors

---

To update the program automatically with new features

---

To create a backup of files and data

#### --answer--

To cause the software to stop working correctly

### --question--

#### --text--

What does this sentence express: `Reach out to her if you need more help`?

#### --distractors--

You should ignore the request completely.

---

You should finish the task alone without help.

---

You should avoid asking your colleagues any questions.

#### --answer--

You should contact someone for assistance or advice.
