wehub-resource-sync
34 lines
1.0 KiB
TypeScript
34 lines
1.0 KiB
TypeScript
import { mapTicket } from './mappers'
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import { ticketUpdatedBodySchema } from './schemas'
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import * as bp from '.botpress'
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type HandlerProps = Parameters<bp.IntegrationProps['handler']>[0]
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export const executeTicketUpdated = async (props: HandlerProps & { body: Record<string, unknown> }) => {
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const { client, body, logger } = props
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const log = logger.forBot()
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const parsed = ticketUpdatedBodySchema.safeParse(body)
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if (!parsed.success) {
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log.warn(`ticketUpdated webhook has invalid payload: ${parsed.error.message}`)
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return
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}
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const { ticket } = parsed.data
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if (!ticket.requester_id) {
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log.warn('ticketUpdated webhook has no requester_id, skipping event')
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return
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}
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const { user } = await client.getOrCreateUser({
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tags: { freshdeskRequesterId: String(ticket.requester_id) },
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})
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// TODO(HITL): get or create a conversation on the ticket channel and pass conversationId to createEvent
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await client.createEvent({
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type: 'ticketUpdated',
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payload: { ticket: mapTicket(ticket) },
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userId: user.id,
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})
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}
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