wehub-resource-sync
48 lines
2.2 KiB
TypeScript
48 lines
2.2 KiB
TypeScript
import { IntegrationDefinitionProps, z } from '@botpress/sdk'
|
|
|
|
export const ticketEventSchema = z.object({
|
|
id: z.number().title('Ticket ID').describe('Freshdesk ticket ID.'),
|
|
subject: z.string().nullish().title('Subject').describe('Ticket subject.'),
|
|
status: z.enum(['open', 'pending', 'resolved', 'closed']).nullish().title('Status').describe('Ticket status.'),
|
|
priority: z.enum(['low', 'medium', 'high', 'urgent']).nullish().title('Priority').describe('Ticket priority.'),
|
|
requesterId: z.number().nullish().title('Requester ID').describe('Freshdesk requester user ID.'),
|
|
responderId: z.number().nullish().title('Responder ID').describe('Agent assigned to the ticket.'),
|
|
groupId: z.number().nullish().title('Group ID').describe('Group the ticket is assigned to.'),
|
|
type: z.string().nullish().title('Type').describe('Ticket category type.'),
|
|
tags: z.array(z.string()).nullish().title('Tags').describe('Tags associated with the ticket.'),
|
|
})
|
|
|
|
export const replyEventSchema = z.object({
|
|
body: z.string().title('Body').describe('HTML content of the reply.'),
|
|
bodyText: z.string().optional().title('Body Text').describe('Plain-text content of the reply.'),
|
|
customerEmail: z.string().optional().title('Customer Email').describe('Email of the customer who replied.'),
|
|
})
|
|
|
|
export const events = {
|
|
ticketCreated: {
|
|
title: 'Ticket Created',
|
|
description: 'Triggered when a new ticket is created in Freshdesk.',
|
|
schema: z.object({
|
|
ticket: ticketEventSchema.title('Ticket').describe('The newly created ticket.'),
|
|
}),
|
|
ui: {},
|
|
},
|
|
ticketUpdated: {
|
|
title: 'Ticket Updated',
|
|
description: 'Triggered when a ticket is updated (status, priority, or assignment change).',
|
|
schema: z.object({
|
|
ticket: ticketEventSchema.title('Ticket').describe('The updated ticket.'),
|
|
}),
|
|
ui: {},
|
|
},
|
|
ticketReplied: {
|
|
title: 'Ticket Replied',
|
|
description: 'Triggered when a customer adds a reply to a ticket.',
|
|
schema: z.object({
|
|
ticket: ticketEventSchema.title('Ticket').describe('The ticket that received the reply.'),
|
|
reply: replyEventSchema.title('Reply').describe('The reply that was added.'),
|
|
}),
|
|
ui: {},
|
|
},
|
|
} as const satisfies IntegrationDefinitionProps['events']
|