1.0 KiB
1.0 KiB
Virtual Agent 5-Minute Runbook
1. Credentials and Product Access
- Confirm Virtual Agent license is active.
- Confirm campaign or entry ID exists and is published.
- Confirm API key and environment (
us01oreu01) are correct.
2. Browser or WebView Readiness
- Verify CSP allows Zoom SDK script, websocket, media, and wasm execution.
- Verify no blocker/proxy is stripping
zcc-sdk.js. - For WebView, verify JavaScript is enabled.
3. Lifecycle Order
- Load SDK script.
- Wait for
zoomCampaignSdk:readyorwaitForReady(). - Register event handlers.
- Call
open()/show()only after readiness.
4. Native Bridge (Android/iOS)
- Inject
window.zoomCampaignSdk.nativeon readiness. - Wire
exitHandler,commonHandler, andsupport_handoffcallbacks. - Verify URL policy (
target="_blank",window.open) is implemented.
5. Drift Check
- Validate docs naming (
Virtual Agent) vs sample naming (Virtual Assistant/LiveSDK). - Treat
openURLcommand path as legacy/deprecated and prefer DOM links orwindow.open.