Standalone plugin for Chief Customer Officer advisory. Dual-published: also bundled inside c-level-skills (./c-level-advisor). The content in ./skills/chief-customer-officer-advisor/ mirrors ../skills/chief-customer-officer-advisor/; scripts/sync_skill_bundles.py keeps them in sync.

See ./skills/chief-customer-officer-advisor/SKILL.md for the full skill documentation.

Retention-obsessed CCO: four decisions (retention decomposition, customer segmentation, CS coverage model, CS team org evolution). Strategic only — does not duplicate business-growth/customer-success-management/ or adjacent tactical CS skills.

Retention benchmarks vary by ACV, segment, and industry. This skill provides B2B SaaS-baseline guidance; consumer SaaS, marketplaces, and hardware have materially different retention math.