chore: import upstream snapshot with attribution

integrations/freshchat/hub.md

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+# Freshchat HITL
+
+## Description
+
+This integration makes Freshchat available as a channel for Human-in-the-loop on Botpress
+
+> 🤝 **Usage with HITL (Human in the Loop)**  
+> If you intend to use the Freshchat integration with HITL, ensure that you have the HITL plugin installed.
+
+## Configuration
+
+You will need to have access to the **Admin Settings** (https://YOUR_COMPANY.freshworks.com/crm/sales/settings) page from Freshchat to configure this integration
+
+### Configuration fields on Botpress
+
+- **Topic name**: Name from the default topic that is going to be used for HITL, found at **Admin Settings** -> **Channels** -> **Web Chat** -> **Bot Mapping**
+
+- **Api Key**: API key from **Freshchat**, get yours at https://YOUR_COMPANY.freshworks.com/crm/sales/personal-settings/api-settings (example: **eyJgtWQiOiJjdHK0b20tb2G1...**)
+
+- **Domain Name**: Your Freshchat domain from the chat URL, get at https://YOUR_COMPANY.freshworks.com/crm/sales/personal-settings/api-settings (example: **yourcompany-5b321a95b1dfee217185497**)
+
+### Configuring the webhook
+
+You also will need to copy the webhook URL and set it on Freshchat
+
+1. Copy the webhook URL (URL above the configuration fields on Botpress, example: https://webhook.botpress.cloud/c59a20b8-48t7-407f-82e8-81a66e9e556a)
+2. Go to https://YOUR_COMPANY.freshworks.com/crm/sales/settings (**Admin Settings**)
+3. Click on **Marketplace and Integrations**
+4. Click on **Conversation Webhooks**
+5. Paste the copied webhook URL on the **Webhook** input field
+6. Click on **Save**
+
+After setting both the Configuration Fields on Botpress and Webhook on Freshchat, you can click on **Save Configuration** on Botpress.
+
+## Using the Integration
+
+This Integration uses the **HITL Interface**, so you can use the [HITL Agent](https://botpress.com/docs/hitl-agent) to set your bot for **HITL**
+
+[Youtube tutorial](https://www.youtube.com/watch?v=AAkARl8_cTo)