# Stakeholder Communication

## Audiences

- engineering on-call
- support
- customer-facing operations
- internal leadership

## Message Rules

- state release window
- state impact surface
- state expected operator action or "no action required"
- state rollback or escalation signal when risk is non-trivial

## Example Format

- Engineering on-call: release window, dashboards to watch, rollback trigger
- Support: user-visible changes, expected incidents, escalation owner
- Leadership: scope, major risk, final decision